Summary: If you're having problems using e-mail, check the following list for possible solutions.
Problem
Action
Any problem related to e-mail
Note: As the first step in solving any type of e-mail problem, always check your settings. Simple misconfigurations in settings often cause e-mail problems.
Verify that your e-mail settings are correct.
Review documentation on a variety of e-mail programs.
Problems with username or password
Contact the system administrator for your department or the ACT Help Desk to confirm or change your username or password.
If your e-mail account is on mail.ucsd.edu, you can also visit the ACMS/ ACT Help Desk in person at AP&M 1313 (map), 8 a.m. – 4:30 p.m., weekdays.
Error message when you try to check your e-mail
Test to see if you have a working Internet connection by using your Web browser to visit several Web sites.
Check that your username is lowercase and entered correctly. Do not add anything to your username (e.g., "@ucsd.edu").
Check the name of your e-mail server.
The most common e-mail server for faculty and staff is mail.ucsd.edu, but some departments have their own servers.