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Voice Mail to E-Mail Service  
 
Summary: Learn how to forward a copy of your voice mail messages to your e-mail as an audio file attachment.
What to do How to do it
1 Request the feature.
  1. Send an e-mail to the ACT Help Desk.
    • Make your subject line Voice mail to e-mail.
    • In the body of your message, include your office phone number.
  2. Wait for ACT to send you an e-mail response confirming the new feature.
2 Activate the feature.
  1. Visit the UCSD Voice Mail Web page.
    • Enter your 5-digit phone extension in the username field.
    • Enter your voice mail password in the password field.
    • Click the Rules tab at the top of the page.
    • Click Create New Voice Mail Rule.
    • Select Forward Copy under Voice Mail Message Rules and click Continue.
    • Scroll down to the Have Incoming Calls Forward to section and enter your e-mail address.
    • Click Save at the bottom of the page.
Note: For security, change your voice mail password if your password is your phone extension or you suspect unauthorized access to your account.
3 Check voice mail messages from your e-mail.
  1. Receive an e-mail from UCSD Voice Mail.
  2. Open the e-mail and click on the attachment. You may be prompted to download a media player.
  3. Listen to your voice mail message. You may need to turn on your sound or adjust the volume.
Note: The message waiting indicator on your desk phone will not turn off after you listen to the audio file from your e-mail. Continue to manage your voice mail account (save, delete, forward, etc.) from your voice mailbox.

4 Manage the feature.
  1. Once activated, you can turn the feature on or off as needed from the UCSD Voice Mail Web page.
    • Enter your 5-digit phone extension in the username field.
    • Enter your voice mail password in the password field.
    • Click the Rules tab at the top of the page.
    • Check or uncheck the Enable box under My Voice Mail Messages Rules to turn the feature on or off.


Questions? Contact the ACT Help Desk, (858) 534-1853.

Note: This page has a friendly link that’s easy to remember: http://blink.ucsd.edu/go/voicemailtoemail



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Last reviewed/updated on April 10, 2008 (see more info)
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