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What to Do When You Receive a Vendor Invoice  
 
Summary: If you process vendor invoices as part of your job, read this page to know what action to take when you receive an invoice.
Type of invoice What to do
An invoice sent from Disbursements with a note that says "Returned Invoice"
  • Follow the instructions on the note attached to the invoice.
  • Send invoice immediately to Disbursements, Mail Code 0955, for payment.

An invoice sent by a vendor directly to you instead of to Disbursements If the invoice is correct:
  • Keep a copy and send the original invoice immediately to Disbursements, Mail Code 0955, for payment.

If the invoice is incorrect, follow up as noted below:
  • Incorrect address or amount charged: Contact the vendor for correction.
  • Index or purchase order number is missing or incorrect: Write the correct index or number on the invoice. Keep a copy and send the original invoice with corrections immediately to Disbursements, Mail Code 0955, for payment.

Invoice over $5,000 from Disbursements See How to Process Invoices Over $5,000 for invoices associated with a High Value Purchase Order.
Bill for Federal Express services directly from Fed Ex. See How to Process Federal Express Bills.
Telephone bill directly from the service provider See How to Process Telephone Bills.
Bill for freight or commercial transportation services directly from the carrier See How to Process Freight or Commercial Transportation Bills.


If you have questions about invoices, please contact a member of the Payment Assistance Resolution Team.


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Last reviewed/updated on June 18, 2008 (see more info)
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