UCSD Blink: How to Process a Lost Package or Shipment

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STORE
Glossary Terms
	Carrier (shipping)
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	Shipping/ Receiving, Surplus

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How to Process a Lost Package or Shipment

Summary: If your package or shipment is lost, first determine what type of shipment it is from the list below.

Incoming: items sent TO YOU and coming into UCSD Receiving
Outgoing: items sent BY YOU and going out from UCSD Shipping
STORE: items ordered and processed through STORE

After you determine the type of shipment, see the appropriate set of instructions below.

Note: There are often critical time limits for reporting a lost package or shipment. Report any lost package immediately.

Type of shipment		What to do
	Incoming	Contact Receiving immediately at (858) 534-7467, Ext. 247. Provide the following information to Receiving: Your name Department name Department location Name of company that sent the package Carrier used Any tracking or airbill numbers Date the item was shipped Purchase order number Receiving will: Locate the item by tracing it either with the carrier or within the Receiving system. File a claim if the item isn't found, then send compensation to your department after the claim is settled. File a claim with UCSD Risk Management if the claim is denied. Questions? Contact Willie Washington, (858) 534-7467, Ext. 247.
	Outgoing	Contact Shipping immediately at (858) 534-7467, Ext. 244. Provide the following information to Shipping: Shipping memo number Shipment date Shipping will: Call the carrier and place a trace on the item. File a claim with the carrier if the item can't be found. Upon conclusion of the claim, forward a claim report to UCSD Risk Management. Risk Management will contact your department and the person who authorized the shipment. Questions? Contact Tom Pugh, (858) 534-7467, Ext. 244.
	STORE	If your STORE order does not arrive, contact STORE customer service immediately at (858) 534-7467. The customer service representative will: Request your STORE order number. Place a trace on your order. Reorder the item if it is not found. Questions? Contact a STORE customer service representative. Delivery of catalog and custom orders may take 3-5 days.