How to contact the Help Desk

Note: Before you contact the Help Desk, refer to the information below.

• Immediate response to phone inquiries is available at (858) 534-1853 weekdays from 7 a.m. to 7 p.m.
• Visit the combined ACMS/ ACT Help Desk weekdays from 9 a.m. to 4:30 p.m. at the Applied Physics & Mathematics building (AP&M), Room 1313 (map).
• After business hours, call (858) 534-3187 to leave a voice mail inquiry, which will be answered in 1 to 2 business days.
• If you submit an e-mail request, you can expect a response within 1 to 2 business days.
• In after-hour emergencies, call (858) 534-1853 to reach the Operations Center at Torrey Pines Center South, and appropriate technical staff will be contacted.

General topics

• Help with applications
• Directory
• Resources for system administrators
• Queries
• Service requests
• Computer incident response
• DSA resources
• Technology policies
• Usability and accessibility resources

Help with

• Computers
• Campus pagers
• Cell phones
• Desk phones
• E-mail
• Network problems
• Printing
• Radios
• Software downloads
• Voice mail
• Technical services — status and schedules

Forms

• AdCom Customer Request (ACR)
• Customer Service Request (CSR)
• Directory Update
• Printer Change Request
• Printer Request Form

For more technical help

• Academic Computing and Media Services (ACMS)
• ACS/ Desktop Support

Questions? Contact the ACT Help Desk, (858) 534-1853.

Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/helpdesk