Resources

• About Conflict Management: Learn sources of conflict and ways to resolve it.
• Formal Conflict Management: Find out about formal steps to resolving conflict.
• Informal Conflict Management: Link to support resources.

• How to:
  • Interact with Difficult People: Tips on working with difficult people.
  • Handle Conflict in the Workplace: Strategies to help you handle conflict.
  • Respond to a Complaint: A guide for managers and supervisors.

Forms, policies, and guidelines

• Contact Employee Relations for relevant forms.
• Collective Bargaining Agreements: Link to a list where you can find your union's collective bargaining agreement.
• Complaint Resolution policy: Link to complaint resolution in the Personnel Policies for Staff Members.
• Nonharassment/ Nondiscrimination: A definition and summary of UCSD’s policy.

Contacts

• Employee Relations: Link to this office if you need assistance handling a conflict.
• Labor Relations: If you are a supervisor or manager, contact this office for guidance in handling a complaint or grievance.
• Ombuds Office: This office facilitates communication and assists people with concerns that arise at the university.