Note: Use Marketplace, UCSD's online buying site to order Steelcase from BKM or STORE if your department has access.

• If you're not sure that your department has access, check the list of departments and representatives (Excel) to find out.
• If your department is listed, you can go directly to Marketplace and start shopping. If you can't find the item you want, contact the UC Call Center, (877) 722-9090 for assistance.
• If your department doesn't have access to Marketplace, see Getting Set Up in Marketplace.

Delivery and installation services include:

• Receiving, inspecting, and staging BKM saves you time by taking care of these procedures for you.
• Processing lost or damage claims: On full-service orders, BKM will process claims for furniture lost or damaged during manufacturing or shipping. On product-only orders, BKM will assist in the claims process.
• One-step delivery and installation: BKM can usually deliver and install furniture in one day.
• Disposal of packing materials: BKM will remove all packing materials after installation.
• Product demonstration: You will receive printed instructions for chairs and computer support tools. If you would like a demonstration of the new product, just ask the BKM installers.
• Verifying the space configuration: BKM installers will make sure the new furniture conforms with the workspace plans and specifications.
• Follow-up after installation: BKM installers create a punch list of items that may be missing, damaged, or incorrect. BKM will then resolve each item on the punch list to ensure customer satisfaction.
• Storage:
In some cases, BKM charges storage fees when the UCSD customer can't receive the order on the agreed-upon delivery date.
• On orders under $20,000, BKM stores furniture that arrives before the delivery date for up to 15 calendar days at no charge. You will be charged storage fees if you can't accept delivery by 15 days after the agreed-upon delivery date.
• On orders over $20,000, BKM charges monthly storage fees of $1.25 per square foot beginning the first day after the agreed-upon delivery date. Additional charges of $45 per hour for storing and retrieving items may also apply. You may need to submit a separate purchase order to cover storage fees.