Observing your employee's performance and providing objective behavioral feedback about it should be a routine part of the performance management process.

Feedback should be based on observed, factual, specific work-related behaviors, actions, statements, results, and working relationships. Effective feedback helps the employee sustain good performance, develop new skills, and improve performance when necessary.

Resources:

• How to Observe and Give Feedback to Employees includes step-by-step instructions and examples as well as information about documenting observations you can use in giving feedback.
• Guide to Performance Management (PDF) provides supervisors, work leaders, and managers with useful information and step-by-step guidelines to performance management, including observation and feedback about performance.
• About Conflict Management guides you through the conflict resolution process.

Training

UCSD Staff Education and Development provides classroom training and self-study materials about observation and feedback.

• Classes available through Enrollment Central include:
  • Supervisory Training Laboratory
  • Work Leader Training Laboratory
  • Developing Your Assertive Skills
  
  
• Videos available from the Staff Education and Development include:
  • The Human Touch Performance Appraisal
  • The Practical Coach
  • Manager of the Year
  • The Front of the Class
  • Unified Team

Need an expert? Contact Staff Education and Development, (858) 534-4890.