The Administrative Computing and Telecommunications (ACT) Customer Support Team interfaces daily with campus customers to provide telephone training; customer consultations for adds, moves, and changes; automated attendant; voice mail; and billing.
We are results-oriented and are here to provide you with quality customer support. We determine what work is needed from the Customer Service Request (CSR) forms submitted to Telecommunications. We process approximately 3,600 repair calls annually and coordinate the activities of departmental personnel and outside vendors to achieve the desired resolutions. All trouble reports are tracked and analyzed through the operation of a centralized trouble reporting and dispatch center.
We recognize the importance of quality in providing a competitive edge! We turn problems into opportunities!
