| Symptom |
Possible causes and solutions |
 |
Blank pages |
- The sealing tape or tab may not have been removed from your toner cartridge.
Remove the sealing tape or tab and re-install the cartridge.
- Your toner cartridge could be empty.
Replace the toner cartridge.
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Black pages |
- Your toner cartridge could be installed improperly.
Reinstall the toner cartridge; if it still doesn't work, replace the cartridge.
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Thin, dark, vertical black lines |
- Your toner cartridge could be empty or defective.
Check the cartridge and replace if necessary.
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Skewed image/ jamming |
- The paper may be loaded incorrectly.
Reload the paper, checking the paper guides and make sure your paper is loaded under the corner tabs in the paper tray.
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Faulty registration/ jamming |
- Your paper could be too light or heavy.
Check the paper weight specifications for your printer, then load paper stock with the correct specifications.
- The paper could be loaded incorrectly, or the paper guides could be out of alignment.
Reload the paper and check the paper guides.
- The leading edge of the paper could be curled.
Reload paper that doesn't have curled edges.
- The paper tray could be overloaded.
Reload the paper, leaving the tray 1/4" empty from the top.
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Light or faded print |
- Your paper could be too light or heavy.
Check the paper weight specifications for your printer, then load paper stock with the correct specifications.
- Your toner cartridge could be empty or low.
Replace the toner cartridge.
- Printer could be in TONER SAVE mode.
Check your settings.
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|
Horizontal lines or repetitive defect |
- The toner cartridge could be not seated properly or defective.
Reinstall the toner cartridge; if that doesn't work, install a new toner cartridge.
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Background scatter |
- Your paper could be too light or heavy.
Check the paper weight specifications for your printer, then load paper stock with the correct specifications.
- The paper could be wet.
Change the paper.
- The inside of the printer could be dirty.
Arrange to have your printer cleaned.
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Dirt on the back of the page |
- The inside of the printer could be dirty.
Arrange to have your printer cleaned.
- Toner might have leaked from the toner cartridge.
Carefully replace the toner cartridge with a new one.
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Thin, vertical white lines or stripes |
- The printer could be dirty.
Arrange to have your printer cleaned.
- The toner cartridge may be nearly empty.
Replace the toner cartridge.
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|
Compressed or garbled print |
- The print fonts on your document may be incompatible with the printer.
Change fonts or simplify your layout.
- Possible network problem
If your printer is networked, contact your IT Dept.
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Blank portions on page |
- The page layout may be too complex.
Simplify the layout, or set Page Protect to ON or AUTO.
- You may be printing on legal size paper when the printer software specifies letter size.
Check the settings on your software driver.
- Your cartridge may be low on toner
Replace the toner cartridge.
- The printer may not have enough memory.
Simplify the layout, or get a memory upgrade.
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