Informal conflict resolution: UCSD is committed to a conflict resolution process that is safe, fair, efficient, neutral, and free from reprisal.

Principles:

• Conflicts, if managed effectively and expeditiously, may produce benefits and positive results.
• Early recognition of conflict is critical.
• Compromise and collaboration are promoted.
• Creative solutions to problems are encouraged.
• Open communication is facilitated.
• Outcomes should be mutually beneficial.

Responsibilities:

• Encourage employees to seek solutions within the department. It is both the right and the responsibility of individuals involved in a conflict situation to attempt to resolve conflict on an informal basis.



• Focus on the real issues and concentrate on a win-win resolution.



• Other options: If the employee feels uncomfortable about raising the issue within the department, he/ she may seek assistance from Academic Affairs, Employee Relations, Ombuds Office, and/ or other applicable employee support services.

Questions? For information about conflict resolution, contact Employee Relations, (858) 534-4115. For information or comments on the Administrative Responsibilities Handbook, contact Laura Osante, (858) 534-0660.